Issue Management Process

An Issue Management Process is a business operations sub-process that focuses on encompassing the entire lifecycle of a problem.

• Context:
  • It can (typically) include an Issue Tracking Process.
  • It can (typically) include an Issue Resolution Process.
  • It can (typically) use an Issue Item Log.
  • ...
• Counter-Example(s):
  • Issue Management Reeingering Process.
• See: Root-Cause Analysis, Issue Solution.

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References

2023

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  • Issue management refers to the systematic process of identifying, analyzing, evaluating, and addressing problems or concerns that arise during a project. It involves a series of steps, such as issue identification, analysis, evaluation, action implementation, and monitoring and review. Issue management aims to proactively address potential problems, ensure smooth project completion, and learn from the process for future improvements.

    The relationship between issue management, issue resolution, and issue tracking can be understood as follows:

    • Issue management is the overarching process that encompasses all aspects of handling problems or concerns in a project, from identification to resolution and review.
    • Issue tracking is a part of the issue management process that deals with monitoring the status and progress of issues. It helps project teams stay organized and informed, ensures accountability, and facilitates communication and collaboration among team members.
    • Issue resolution is another component of the issue management process, which specifically deals with finding and implementing solutions to the identified issues.

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