Trusting Relationship
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A Trusting Relationship is a social relationship where one or more social agents give each other the benefit of the doubt (because of a trust emotion).
- Context:
- It can (typically) be associated with a Trust Relationship Level.
- Example(s):
- See: Trust Network, Intra-Organizational Trust, Inter-Organizational Trust.
References
2017
- http://hbr.org/2017/01/the-neuroscience-of-trust
- QUOTE: ... Ultimately, you cultivate trust by setting a clear direction, giving people what they need to see it through, and getting out of their way. It’s not about being easy on your employees or expecting less from them. High-trust companies hold people accountable but without micromanaging them. They treat people like responsible adults. ...
2015
- (Hoff & Bashir, 2015) ⇒ Kevin Anthony Hoff, and Masooda Bashir. (2015). “Trust in Automation Integrating Empirical Evidence on Factors That Influence Trust.” In: Human Factors: The Journal of the Human Factors and Ergonomics Society, 57(3). doi:10.1177/0018720814547570
- QUOTE: We systematically review recent empirical research on factors that influence trust in automation to present a three-layered trust model that synthesizes existing knowledge. Much of the existing research on factors that guide human-automation interaction is centered around trust, a variable that often determines the willingness of human operators to rely on automation. Studies have utilized a variety of different automated systems in diverse experimental paradigms to identify factors that impact operators' trust. We performed a systematic review of empirical research on trust in automation from January 2002 to June 2013. Papers were deemed eligible only if they reported the results of a human-subjects experiment in which humans interacted with an automated system in order to achieve a goal. Additionally, a relationship between trust (or a trust-related behavior) and another variable had to be measured.