Organizational Practice

A Organizational Practice is a organizational pattern (within an organization). that involves established procedures, techniques, and norms used within organizations to achieve specific goals and improve overall performance.

• Context:
  • It can (typically) include Internal Practices that involve the internal workings of the organization, such as employee interactions, recruitment, onboarding, training, performance management, and internal communication.
  • It can (typically) include practices related to Data Management, Customer Management, Capability Management, and Community of Practice.
  • It can (often) encompass External Practices that define how the organization interacts with external entities, including customers, suppliers, vendors, and business partners.
  • It can (often) be applied to enhance efficiency, foster innovation, and maintain compliance with regulations.
  • It can range from being a Specific Internal Practice like performance evaluations to being a Specific External Practice like customer service protocols.
  • It can range from informal practices adopted by individual teams to formalized processes implemented organization-wide.
  • It can involve developing frameworks and guidelines to standardize processes across the organization.
  • It can include ongoing evaluation and improvement to adapt to changing business environments and goals.
  • It can align with the organization’s core culture and values to ensure consistency and credibility.
  • It can leverage technology and tools to support the execution and monitoring of organizational practices.
  • It can promote transparency, ethical behavior, and alignment with the organization's strategic goals.
  • ...
• Example(s):
  • a Customer Management (CM) Practice that focuses on strategies and techniques for managing customer relationships and improving customer satisfaction.
  • a Data Practice that encompasses procedures and techniques for handling, managing, and utilizing data effectively.
  • a Community of Practice (CoP) Practice that brings together individuals with shared interests to collaborate and share knowledge.
  • a Organizational Capability Management Practice that involves the systematic development and management of organizational capabilities.
  • a Tools for Inventing Organizations Practice that provides methodologies and tools for designing and evolving organizational structures.
  • an Internal Practice such as a structured onboarding process that ensures new employees understand and integrate into the company culture efficiently.
  • an External Practice like customer feedback mechanisms that align with the company’s commitment to customer satisfaction and continuous improvement.
  • ...
• Counter-Example(s):
  • Ad-hoc Organizational Practices, which lack consistency and formalization, leading to inefficiencies and misalignment with organizational goals.
  • Organizational Structure, ...
  • Disorganized Practices, which lack alignment with core values and result in inconsistencies and inefficiencies.
• See: Data Practice, Customer Management (CM) Practice, Organizational Capability Management Practice, Ethical Practice.

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