Managed Service
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A Managed Service is a outsourced service that is designed to take responsibility of maintaining and overseeing an organization's daily operations of specialized (software) applications and/or IT infrastructure.
- AKA: Managed IT Service, Outsourced IT Service.
- Context:
- It can (often) be defined as business model where a third-party provider (Managed Service Provider) is responsible for overseeing the day-to-day operations and management of a company's IT infrastructure or other business functions, often through a subscription-based agreement.
- It can cover a wide range of IT-related functions, including network management, cybersecurity, data storage, and backup services.
- It can enable companies to focus on core business operations by offloading complex IT responsibilities to professionals.
- It can scale easily, adapting to the changing needs of a business as it grows or encounters new challenges.
- It can include service-level agreements (SLAs) that define the MSP’s obligations and the performance metrics to be met.
- It can range from basic support services, such as help desk operations, to advanced tasks like managed cloud infrastructure and data analytics.
- Example(s):
- A retail company contracts an MSP to manage its cloud infrastructure, ensuring that its e-commerce platform remains operational with 24/7 monitoring and timely software updates.
- A mid-sized business hires an MSP to handle its cybersecurity, receiving regular audits, firewall management, and threat detection services to protect against potential breaches.
- A Managed Security Service,
- ...
- Counter-Example(s):
- See: Managed Service Provider, Fully-Managed Service, Service Provider, Outsourcing, Management, Strategic, CA Technologies, Break/Fix, on-Demand Outsourcing, Cloud Hosting, Network Management, Data Backup, IT Support, IT Management, Service-Level Agreement (SLA).
References
2024
- (ChatGPT-OpenAI, 2024) ⇒ Prompt: Summarize the concept Managed Service in 1- 2 paragraphs. ChatGPT (model:gpt-4o). Retrieved: 2024-09-14.
- QUOTE: Managed Service refers to the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions to improve operations and reduce expenses. This concept is common in the information technology sector, where managed service providers (MSPs) deliver a variety of IT services on a contract or subscription basis. The services can include network management, software updates, cybersecurity, data backup and recovery, and cloud services. Managed services allow organizations to focus on their core business functions, while leveraging the expertise and resources of the MSP to maintain their IT infrastructure.
MSPs typically provide proactive management and monitoring, ensuring that issues are identified and resolved before they become major problems. This approach can lead to higher efficiency, improved system reliability, and reduced downtime. Customers benefit from predictable and often lower costs compared to managing IT operations in-house, as well as access to the latest technologies and best practices without needing to invest heavily in training or infrastructure. Managed services are especially valuable for small to medium-sized businesses that may lack the resources to maintain a comprehensive IT department.
- QUOTE: Managed Service refers to the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions to improve operations and reduce expenses. This concept is common in the information technology sector, where managed service providers (MSPs) deliver a variety of IT services on a contract or subscription basis. The services can include network management, software updates, cybersecurity, data backup and recovery, and cloud services. Managed services allow organizations to focus on their core business functions, while leveraging the expertise and resources of the MSP to maintain their IT infrastructure.
2018
- (Kumar, 2018) ⇒ Tarun Kumar (2018). "What is a Managed Service? Managed Services Explained". In: The BMC Beat Blog.
- QUOTE: Simply put, an MS is designed to handle the daily operations of your specialized applications. A managed services can:
- Provide more capability to your company end-users
- Allow in-house IT to focus on more strategic IT programs
- Free your team to focus on your business’ core competencies
- QUOTE: Simply put, an MS is designed to handle the daily operations of your specialized applications. A managed services can:
2017
- (Wikipedia, 2017) ⇒ https://en.wikipedia.org/wiki/managed_services Retrieved:2017-1-31.
- Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses. It appears as an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the managed services provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.