Intercom Customer Messaging Platform
An Intercom Customer Messaging Platform is a customer messaging platform that is an Intercom product.
- Context:
- It can include Website-based Messaging, App-based Messaging, and Email-based Messaging.
- It can include features such as:
- Targetted Message Sending to customers based on their behavior and interest (e.g. to those who has abandoned their shopping cart, or a message to a customer who has been inactive for a while).
- Intercom Livechat, with customer live-chat.
- Intercom Bot Feature, with customer messaging chatbot.
- Product Knowledge Base management and use for Customer Q&A.
- Product Tours, which are guided walkthroughs of a product or service.
- Customer data platform to collects and analyzes customer data, so that businesses can better understand their customers and provide more personalized support.
- Example(s):
- Counter-Example(s):
- Zendesk Customer Support Platform also offers a chatbot feature to answer customer questions, resolve issues, and generate leads.
- Salesforce Service Cloud also offers a chatbot feature. Salesforce's chatbot that learns from customer interactions and improve its performance over time.
- Freshdesk Customer Support Platform also offers a chatbot feature.
- HubSpot Service Hub also offers a chatbot feature.
- ...
- See: Intercom Platform, Business Messaging Platform.
References
2023
- Web Chatbot
- Intercom Platform is a robust customer service solution that utilizes automation, AI capabilities, and human interaction to enhance customer support and engagement in businesses. The platform's multifaceted approach empowers businesses to deliver improved customer service through features like an AI-boosted shared inbox, proactive support tools, automated customer service, and conversational support via various channels like email and SMS. The integration of automation, customer data, conversations, tickets and reporting within the same platform ensures a seamless way for businesses to streamline their tools, thereby optimizing team performance.
The Intercom platform is particularly suitable for businesses seeking a comprehensive customer service solution that synergistically involves AI-enhanced tools, automation, and human support. The array of features offered includes live chat, AI bots, a customer support inbox, customer engagement, targeted messaging campaigns, customer analytics, and self-service support. Intercom additionally offers resources like webinars, a community forum, a help center, as well as company resources to provide support and information. The ultimate goal of the Intercom Platform is enabling businesses to offer a unified and elevated customer experience, which in turn, helps to enhance customer satisfaction and foster business growth.
- Intercom Platform is a robust customer service solution that utilizes automation, AI capabilities, and human interaction to enhance customer support and engagement in businesses. The platform's multifaceted approach empowers businesses to deliver improved customer service through features like an AI-boosted shared inbox, proactive support tools, automated customer service, and conversational support via various channels like email and SMS. The integration of automation, customer data, conversations, tickets and reporting within the same platform ensures a seamless way for businesses to streamline their tools, thereby optimizing team performance.
2023
- GBard
- Intercom is a customer messaging platform that helps businesses engage with and support their customers across multiple channels, including their website, app, and email. It offers a variety of features, including:
- In-app messaging: Intercom allows businesses to send targeted messages to their customers based on their behavior and interests. For example, a business could send a message to a customer who has abandoned their shopping cart, or a message to a customer who has been inactive for a while.
- Live chat: Intercom offers live chat support, so that businesses can respond to customer inquiries in real time.
- Knowledge base: Intercom allows businesses to create a knowledge base where customers can find answers to their questions.
- Product tours: Intercom offers product tours, which are guided walkthroughs of a product or service.
- Customer data platform: Intercom collects and analyzes customer data, so that businesses can better understand their customers and provide more personalized support.
- Intercom is a customer messaging platform that helps businesses engage with and support their customers across multiple channels, including their website, app, and email. It offers a variety of features, including: