2023 ScalingPeopleTacticsforManageme
- (Johnson, 2023) ⇒ Claire Hughes Johnson. (2023). “ Scaling People: Tactics for Management and Company Building.” Stripe Press. ISBN:9781953953214
Subject Headings: Stripe, Scaling Organizations; Building Self-Awareness; Internal Communications; Saying Uncomfortable Things; Personal Operating Principles; Organizational Structure; Organizational Cadence, Team Building.
Notes
- Book Webpage: https://press.stripe.com/scaling-people
- The book emphasizes the importance of aligning mission, values, and goals, making it a valuable resource for mission-driven organizations where shared purpose drives organizational decision-making and organizational culture.
- The book is particularly useful for growth-oriented startups by addressing the challenges of navigating rapid scaling, focusing on team building, and establishing operational efficiency.
- The book is particularly useful for technology companies by addressing the challenges of managing cross-functional teams, maintaining operational cadence, and adapting processes in fast-paced, innovation-driven environments.
- The book offers transformative strategies for established companies undergoing transformation by focusing on refining operational systems, fostering effective leadership, and adapting to new growth phases or market dynamics.
- The book complements Grove's High Output Management by emphasizing people-centric management and organizational scaling challenges, making it particularly suitable for organizational leaders and company founders in high-growth organizations.
- The book expands on Grove's High Output Management by focusing on cultural alignment and operational cadence, providing practical tools like templates and worksheets to support modern management strategies.
- The book aligns with Grove's High Output Management by addressing structured decision-making and overcoming cross-functional team challenges, tailored to the needs of today's dynamic organizational environments.
Cited By
2023
Quotes
Book Overview
Scaling People is a practical and empathetic guide to company building and scaling the most important resource a company has: its people. Drawing on nearly two decades of experience as a Google and Stripe executive, Claire Hughes Johnson offers actionable insights and tactical guidance on everything from crafting foundational documents to hiring and team development to feedback and performance mechanisms. The book includes over 100 pages of worksheets, templates, exercises, and example documents to help founders, leaders, and company builders create scalable operating systems and lightweight processes that really work. With Scaling People, Hughes Johnson shares a detailed roadmap for building a sustainable, scalable company — one that’s set up for generational success.
- Heuristics for Testing Your Goals
- QUOTE: "Assess your goals using these guidelines: Does your goal start with a verb (‘launch,’ ‘build,’ ‘refactor,’ etc.)? Then you probably have an action, so reframe it to describe the outcome you want. Often, this takes the form of translating ‘X so that Y’ into ‘Y via X’ (and consider if you need X in there at all)."
- Crafting Organizational Purpose
- QUOTE: "A mission explains why your company exists. Your long-term goals outline what your company hopes to achieve. Your values, or principles, establish the culture that enables you to work toward those goals."
- Recognizing Operational Efficiency
- QUOTE: "It’s also worth noting that getting more resources will be perceived as recognition or a reward. Leadership should publicly celebrate managers who are actively improving their operational efficiency, for example by coming in under budget at the end of the fiscal year or ‘giving back’ headcount allocation."
- Importance of a Strong Operating System
- QUOTE: "A sound operating system running on an efficient cadence is essential to execution and lays the groundwork for great management. It’s the foundation for accomplishing your work as a company builder and manager."
- Setting Effective Goals
- QUOTE: "When you (or your team) look at your goals, do you wince and think, ‘What about X? I was really hoping to get to that this quarter’? If not, you probably haven’t focused enough, and your goals are not adding value."
References
;
| Author | volume | Date Value | title | type | journal | titleUrl | doi | note | year | |
|---|---|---|---|---|---|---|---|---|---|---|
| 2023 ScalingPeopleTacticsforManageme | Claire Hughes Johnson | Scaling People: Tactics for Management and Company Building | 2023 |