Customer Support Service
A Customer Support Service is a customer service whose input is customer issues and output is customer issue resolution.
- Context:
- It can be supported by Customer Support Systems that include support ticketing systems, customer Support Live Chat, and Customer Support Knowledge Bases.
- It can be measured by Customer Support Performance Measures.
- It can range from being Offline Customer Support Service to being Real-Time Support Service.
- It can range from being a Paying-Customer Customer Support Service to being a Free-User Customer Support Service.
- It can range from being a Small Business Support Service to being an Enterprise Support Service.
- It can range from being a Technical Support Service to being a Customer Relationship Support Service.
- ...
- Example(s):
- Technology-focused Customer Support Services, such as:
- Industry-specific Customer Support Services, such as:
- Specialized Customer Support Services, such as:
- ...
- Counter-Example(s):
- Product Sales Service, which focuses on selling products rather than supporting customers.
- Customer Success Service, which is more proactive in ensuring customer satisfaction and long-term success rather than resolving immediate issues.
- See: Customer Support Task, Cloud Computing, Customer Relationship Management.
References
2024
- (Wikipedia, 2024) ⇒ https://en.wikipedia.org/wiki/customer_support Retrieved:2024-7-17.
- Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.[1] Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.[1]
Phone and Emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer. Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc. Being a successful Customer Support agent requires a full skillset of abilities that will allow one to communicate efficiently with the customer and provide fast and effective solutions to their problems.
- Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.[1] Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.[1]