Trust Measure

A Trust Measure is a Social Measure used to quantify or evaluate the level of Trust between entities, such as individuals, organizations, or systems.

Context:
- It can be a Human-to-X Trust Measure, such as human-to-organization trust measure.
- It can be a Subjective Trust Measure, relying on personal feelings or intuition, or objective, based on observable behaviors or actions, such as a trust emotion.
- It can be used to study Trust Dynamics (such as formation, maintenance, and breakdown).
- It can be influenced by: Honesty, Trustee Believability, Trustee Benevolance, Vulnerability, Trustee Reliability, Competence, Shared Values, and Power Dynamics.
- It can be complex and multifaceted, reflecting various forms of trust such as cognitive trust, emotional trust, and behavioral trust.
- It can be critical in contexts like healthcare, governance, workplaces, and human-AI interaction.
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Example(s):
- a Human-to-Human Trust Measure (of a interpersonal trust relation).
- a Human-to-Organization Trust Measure (of an institutional trust relation).
- a Human-to-AI Trust Measure (of a systems trust relation with an AI system).
- Trust measures used within the health system to quantify levels of trust.
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Counter-Example(s):
- Distrust Measure.
See: Happiness Measure, Trust in Government, Trust in Workplace.

References

(Ozawa & Sripad, 2013) ⇒ S Ozawa, and P Sripad. (2013). “How do you Measure Trust in the Health System? A Systematic Review of the Literature.” In: Social Science & Medicine. Elsevier.
- QUOTE: “Yet it is not easy to find trust measures and understand what they are … 45 measures of trust within the health system with an average of 12 questions each, which quantified levels of trust …”
- NOTE: It reviews existing trust measures in the healthcare system, emphasizing the complexity and variety of methods used to quantify trust levels.

(Dietz & Den Hartog, 2006) ⇒ G Dietz, and DN Den Hartog. (2006). “Measuring Trust Inside Organisations.” In: Personnel Review. Emerald.
- QUOTE: “… empirical measures of intra‐organisational trust. It is noted for each measure the form that trust takes, … In our analysis of the trust measures we noted for each which forms of trust were …”
- NOTE: It analyzes empirical measures of trust within organizations, identifying various forms and characteristics of trust measures.

(Bauer & Freitag, 2018) ⇒ PC Bauer, and M Freitag. (2018). “Measuring Trust.” In: Handbook of Social and Political Trust. Google Books.
- QUOTE: “… : How was trust measured in the past and how can or should we measure trust in the future? In … Fourth, we outline directions through which trust measurement may develop in the future, …”
- NOTE: It explores the historical and future development of trust measurement, outlining potential directions for how trust may be measured and evaluated.