Organizational Knowledge
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An Organizational Knowledge is a knowledge that is specific to an organization and consists of its shared beliefs, norms, values, and procedures.
- Context:
- It can (typically) be accumulated over time and passed down within the organization.
- It can (typically) be embedded in organizational Culture, Routines, Processes, Policies, and Practices.
- It can (often) be difficult to transfer to individuals outside the organization due to its contextual nature.
- It can (often) serve as a strategic asset for the organization, enhancing its ability to Innovate and maintain a Competitive Advantage.
- It can (often) require active management and Knowledge Management Systems to maintain and disseminate within the organization.
- It can range from being a Tacit Institutional Knowledge to being a Explicit Institutional Knowledge.
- It can become lost due to employee turnover or a lack of proper documentation and Knowledge Transfer mechanisms.
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- Example(s):
- An Employee Handbook that outlines company policies and history.
- Best Practices Manuals that detail efficient and effective ways of doing jobs within the organization.
- Corporate Databases that store customer preferences, processes, and previously encountered problem solutions.
- Historical Archives that preserve past projects, events, or decisions made by the organization.
- a Business Process Log
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- Counter-Example(s):
- Personal Knowledge that is specific to an individual and not shared among the members of the organization.
- Public Knowledge that is readily available outside the organization.
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- See: Organizational Learning, Knowledge Retention, Intellectual Capital.