Operations Maturity Model
(Redirected from operations maturity model)
Jump to navigation
Jump to search
An Operations Maturity Model is a maturity model that measures the effectiveness, capability, and optimization of operational processes within an organization.
- Context:
- It can assess the maturity of processes in areas such as service delivery, project management, legal operations, and IT service management.
- It can (typically) include stages or levels, such as: Initial, Managed, Defined, and Optimizing.
- It can (often) be used to identify areas for improvement and guide transformation efforts.
- It can span across different operational domains, including DevOps, Data Management, and Business Operations.
- It can provide a comparative baseline for evaluating operational effectiveness across organizations.
- It can emphasize continuous improvement and the alignment of operational capabilities with business goals.
- ...
- Example(s):
- a DevOps Capability Maturity Model, such as the DCMM developed by the DevOps Institute.
- a Legal Operations Maturity Model, such as the ACC Legal Operations Maturity Model 2.0.
- a Data Management Maturity Model that assesses data governance and operations.
- ...
- Counter-Example(s):
- A Quality Management Framework, which is primarily focused on quality standards rather than operational efficiency.
- A Service Level Agreement (SLA), which outlines expected service levels but does not assess process maturity.
- See: Maturity Model, Process Improvement, Capability Maturity Model, DevOps Maturity Model, Business Operations.