Maturity Model
A Maturity Model is a meta-model that provides a structured framework for evaluating, assessing, and improving organizational capabilities across multiple maturity levels.
- Context:
- It can (typically) consist of Maturity Level, such as: Initial Maturity Level, [[Repeatable, [[Defined, [[Managed, and [[Optimizing.
- ...
- It can be used as a Benchmark Tool for comparing organizational maturity within a specific domain.
- It can help guide Organizations through a structured path of improvement.
- It can highlight Organizational Strengths and Organizational Weaknesses and provide actionable insights for capability development.
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- Example(s):
- Counter-Example(s):
- A Service Level Agreement (SLA), which defines service expectations but lacks maturity levels.
- A Process Workflow, which details steps without indicating maturity.
- A Training Program, which focuses on skills development rather than capability maturity.
- A Quality Management System (QMS).
- an Organizational Value Chain Model.
- an Architecture.
- See: Process Improvement, Process Management, Organizational Assessment, Change Management, Continuous Improvement.
References
2024
- Perplexity.com
- Maturity Models provide a framework for evaluating and improving organizational processes and capabilities across defined levels. They typically include:
- Multiple maturity levels (often 5 stages) - Characteristics defining each level - A path for progression from lower to higher levels
- Common Maturity Levels
1. Initial/Ad hoc - Processes are unpredictable and reactive 2. Repeatable/Managed - Basic processes are established 3. Defined - Processes are documented and standardized 4. Quantitatively Managed - Processes are measured and controlled 5. Optimizing - Focus on continuous improvement[1][5]
- Key Features
- Provides a scale for measuring process maturity - Helps organizations benchmark their current state - Offers a roadmap for improvement - Can be applied to various organizational disciplines and capabilities[1][4]
- Applications
- Software development - Project management - Digital transformation - Change management - HR processes - Financial operations[6]
- Benefits
- Identifies strengths and weaknesses in organizational processes - Guides prioritization of improvement efforts - Enables consistent evaluation across an organization or industry - Supports strategic planning and goal-setting[2][4]
- Citations:
[1] https://www.smartsheet.com/content/organizational-maturity [2] https://www.performancemagazine.org/five-levels-of-organizational-maturity-performance-management-perspective/ [3] https://cmmiinstitute.com/learning/appraisals/levels [4] https://orgcmf.com/pt-pt/pages/papers/capabilitymaturity/ [5] https://plextrac.com/blog/capability-maturity-model-cmm/ [6] https://www.walkme.com/blog/organizational-maturity-model/ [7] https://coe.gsa.gov/coe/ai-guide-for-government/organizational-maturity-areas/index.html [8] https://www.itgovernance.asia/capability-maturity-model