Workflow-Driven Operational Process

A Workflow-Driven Operational Process is a process instance of an organizational process (orchestrates tasks and resources in systematic sequences to enable work coordination and process automation).

• Context:
  • input: workflow requirements, resource constraints, and process specifications.
  • output: executed workflows, process metrics, and performance reports.
  • measure: workflow efficiency, resource utilization, and process compliance.
  • ...
  • It can range from being a Department-Level Workflow to being an Enterprise-Wide Workflow, depending on its organizational scope.
  • It can range from being a Linear Workflow to being a Branching Workflow, depending on its decision complexity.
  • It can range from being a Short-Term Workflow to being a Long-Running Workflow, depending on its execution duration.
  • It can range from being a Simple Workflow to being a Complex Workflow, depending on its process complexity.
  • It can range from being a Manual Workflow to being an Automated Workflow , depending on its automation level.
  • It can range from being a Standalone Workflow to being an Integrated Workflow, depending on its system integration.
  • It can range from being a Single-Data-Source Workflow to being a Multi-Data-Source Workflow, depending on its data integration complexity.
  • It can range from being a Real-Time Workflow to being a Batch Workflow, depending on its processing reaction-tiem.
  • It can range from being a Time-Scheduled Workflow to being an Event-Driven Workflow, depending on its execution trigger.
  • It can range from being a Low-Volume Workflow to being a High-Volume Workflow, depending on its data processing scale.
  • It can range from being a Compliance-Light Workflow to being a Compliance-Heavy Workflow, depending on its regulatory requirements.
  • It can range from being a Fixed-Path Workflow to being an Adaptive-Path Workflow, depending on its runtime modification capability.
  • It can range from being a Single-Role Workflow to being a Multi-Role Workflow, depending on its stakeholder involvement.
  • It can range from being a Template-Based Workflow to being a Custom-Built Workflow, depending on its standardization level.
  • It can range from being a Location-Bound Workflow to being a Distributed Workflow, depending on its geographical distribution.
  • ...
  • It can be supported by a Workflow-Supporting System.
  • It can be modeled by a Operational Workflow Process Model.
  • It can integrate with Task Management System for work tracking.
  • It can manage Resource Allocation through scheduling system.
  • It can control Information Flow through process rule.
  • It can enforce Workflow Process Control through role assignment.
  • It can maintain Workflow Consistency through standard procedure.
  • It can include Workflow Monitoring through tracking system.
  • ...
• Examples:
  • Business Function Workflows, such as:
    • Document Management Workflows, such as:
      • Document Approval Workflow for content validation.
      • Document Review Workflow for quality control.
      • Document Distribution Workflow for content delivery.
    • Order Processing Workflows, such as:
      • Order Entry Workflow for order capture.
      • Order Fulfillment Workflow for order execution.
      • Order Tracking Workflow for delivery monitoring.
    • Resource Management Workflows, such as:
      • Resource Allocation Workflow for asset assignment.
      • Resource Tracking Workflow for usage monitoring.
      • Resource Optimization Workflow for efficiency improvement.
  • Personnel Management Workflows, such as:
    • Employee Management Workflows, such as:
      • Onboarding Workflow for staff integration.
      • Performance Review Workflow for employee evaluation.
      • Training Workflow for skill development.
  • Service Management Workflows, such as:
    • Customer Support Workflows, such as:
      • Ticket Management Workflow for issue handling.
      • Service Request Workflow for support delivery.
      • Follow-up Workflow for satisfaction monitoring.
  • Domain-Specific Workflows, such as:
    • Healthcare Workflows for healthcare processes.
    • Software Engineering Workflows for development processes.
    • Legal Workflows for legal processes.
  • Technology-Enhanced Workflows, such as:
    • Automated Workflows for process automation, such as AI-enabled workflows.
    • Integration Workflows for system coordination.
    • Event-Driven Workflows for reactive processing.
  • ...
• Counter-Examples:
  • High-Level Organizational Process, which focuses on strategic direction rather than operational details.
  • Strategic Process, which focuses on long-term planning rather than day-to-day operations.
  • Ad Hoc Process, which lacks structured sequences and defined rules for repeatable execution.
  • Random Task Execution, which operates without systematic coordination and process control.
  • Informal Procedure, which misses standardized steps, role definitions, and performance tracking.
  • Project, which is unique endeavor rather than recurring process.
• See: Process Management, Task Automation, Resource Coordination, System Integration, Process Optimization, Workflow Modeling, Process Control.

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References

2024-12-05

• Perplexity.ai
  • Question: What are the most common operational workflows within organization types (including for-profit, non-profit, and government agencies)?
  • Answer: operational workflows are essential for process streamlining and improving organizational efficiency across various types of organizations.
    • common operational workflows:
      • human resources management workflows:
        • employee onboarding workflow for managing new hire workflows, including tool provisioning workflow, orientation meeting workflow, and documentation management workflow.
        • recruitment workflow for hiring tracking workflow, stakeholder update workflow, and applicant management workflow.
        • performance evaluation workflow for employee review workflows and feedback session workflows.
        • leave management workflow for handling time off request workflows and leave approval workflows.
        • employment contract workflow for managing employee agreement workflows.
      • financial management workflows:
        • budget approval workflow and resource allocation workflow.
        • expense reporting workflow and reimbursement workflow.
        • procurement workflow and vendor management workflow.
        • financial reporting workflow and audit workflow.
        • contract review workflow and contract approval workflow.
      • project management workflows:
        • task assignment workflow and progress tracking workflow.
        • resource allocation workflow.
        • progress reporting workflow.
        • risk management workflow.
        • contract negotiation workflow and contractor agreement workflow.
      • customer service workflows:
        • inquiry management workflow and complaint resolution workflow.
        • service request workflow.
        • feedback collection workflow and analysis workflow.
        • service agreement workflow and contract renewal workflow.
      • compliance management workflows:
        • policy implementation workflow and policy update workflow.
        • regulatory compliance workflow.
        • internal audit workflow and external audit workflow.
        • stakeholder reporting workflow.
        • contract compliance workflow and contract monitoring workflow.
      • data management workflows:
        • data collection workflow and data entry workflow.
        • data analysis workflow and report generation workflow.
        • data security workflow and privacy protection workflow.
        • data sharing agreement workflow.
      • communication management workflows:
        • document routing workflow and document approval workflow.
        • interdepartmental communication workflow.
        • stakeholder update workflow and report distribution workflow.
        • contract notification workflow and contract distribution workflow.
  • Citations:

[1] https://www.shipyardapp.com/blog/operational-workflow-examples/
[2] https://www.cflowapps.com/workflow-automation-non-profit-organizations/
[3] https://www.openaccessgovernment.org/agile-workflow-design-and-process-improvement-in-government/185659/
[4] https://blog.processology.net/unleashing-operational-excellence-in-non-profits-your-comprehensive-guide
[5] https://appian.com/blog/acp/public-sector/government-workflow-automation
[6] https://www.highgear.com/blog/government-workflow-automation/

2024-12

• Perplexity.ai
  • Question: How do operational workflows manifest in concrete instances? Please explain using examples from different industries and implementations, including automation examples and specific applications.
  • Answer: Operational workflows manifest in various concrete instances across different organizational settings, demonstrating how abstract processes transform into actionable sequences.
    • Business Process Implementation:
      • Adobe Experience Manager Example:
        • Workflow instances are created when a workflow model is executed, with each instance representing a specific operational sequence.
        • These instances progress through defined lifecycle stages, from initiation to completion, with each step performing distinct activities like user input, page activation, or email communication.
    • Industry-Specific Applications:
      • Healthcare Operations:
        • Healthcare organizations implement operational workflows through:
        • Pre-analytic and post-analytic laboratory activities.
        • Automated monitoring systems.
        • Quality control processes.
      • Financial Processing:
        • Concrete workflow instances appear in accounting operations through:
        • Accounts payable and receivable management.
        • Payment tracking systems.
        • Document routing based on content.
    • Automation Implementation:
      • Resource Management:
        • Operational workflows manifest in resource allocation through:
        • Staff assignment based on task complexity.
        • Physical resource distribution.
        • Supply chain management and inventory control.
      • Quality Control:
        • Real-world workflow instances include:
        • Automated quality monitoring.
        • Exception reporting for manual intervention.
        • Process optimization and control.
  • Citations:

[1] https://experienceleague.adobe.com/en/docs/experience-manager-65/content/sites/administering/operations/workflows
[2] https://beslick.com/workflow-management-examples/
[3] https://www.healthit.gov/sites/default/files/topiclanding/2021-07/Workflow_Automation_Background_Report_FINAL.pdf
[4] https://argondigital.com/blog/case-studies/applying-agile-principles-to-workflow-automation/
[5] https://pmc.ncbi.nlm.nih.gov/articles/PMC8318703/

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