Chatbot Support Operator
(Redirected from employees they called the operators)
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A Chatbot Support Operator is a human who supports a chatbot.
References
2022
- https://www.theguardian.com/technology/2022/dec/13/becoming-a-chatbot-my-life-as-a-real-estate-ais-human-backup?utm_term=639877551e004ddc884080fcc8a8cc33&utm_campaign=GuardianTodayUS&utm_source=esp&utm_medium=Email&CMP=GTUS_email
- QUOTE: ... But like all conversational AIs, she had some shortcomings. She struggled with idioms and didn’t fare well with questions beyond the scope of real estate. To compensate for these flaws, the company was recruiting a team of employees they called the operators. The operators kept vigil over Brenda 24 hours a day. When Brenda went off-script, an operator took over and emulated Brenda’s voice. Ideally, the customer on the other end would not realise the conversation had changed hands, or that they had even been chatting with a bot in the first place. Because Brenda used machine learning to improve her responses, she would pick up on the operators’ language patterns and gradually adopt them as her own.