Service Delivery Pattern
(Redirected from Service Exchange Pattern)
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A Service Delivery Pattern is a service system pattern that enables service providers to create service value for service consumers (through service interaction and value exchange processes).
- AKA: Service Provision Pattern, Service Exchange Pattern, Service Implementation Pattern.
- Context:
- It can establish Service Framework through delivery process definition.
- It can enable Value Creation through service interaction mechanisms.
- It can maintain Service Quality through delivery standards.
- It can support Service Exchange through provider-consumer interactions.
- It can facilitate Value Transfer through service channels.
- ...
- It can often require Service Infrastructure through delivery platforms.
- It can often involve Service Interface through interaction points.
- It can often need Service Protocols through delivery procedures.
- It can often include Service Monitoring through quality controls.
- It can often maintain Service Standards through quality assurance.
- ...
- It can range from being a Simple Service Delivery Pattern to being a Complex Service Delivery Pattern, depending on its service complexity.
- It can range from being a Direct Service Delivery to being an Indirect Service Delivery, depending on its delivery channel.
- It can range from being a Standard Service Pattern to being a Customized Service Pattern, depending on its service flexibility.
- ...
- It can integrate with Service Technology through delivery platforms.
- It can connect with Service Management through delivery controls.
- It can interact with Service Innovation through delivery improvements.
- It can support Service Evolution through delivery adaptations.
- ...
- Examples:
- Service Domain Delivery Patterns, such as:
- Professional Service Deliverys, such as:
- Technical Service Delivery Patterns, such as:
- Delivery Channel Types, such as:
- Direct Service Channels, such as:
- Digital Service Channel Delivery Patterns, such as:
- ...
- Service Domain Delivery Patterns, such as:
- Counter-Examples:
- Product Delivery Pattern, which transfers physical goods rather than services.
- Resource Distribution Pattern, which allocates resources rather than delivers services.
- Information Sharing Pattern, which exchanges data rather than provides services.
- Asset Transfer Pattern, which moves assets rather than creates service value.
- See: Service System Pattern, Value Creation Pattern, Service Management Pattern, Service Quality Pattern, Service Innovation Pattern.