Omotenashi Hospitality
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An Omotenashi Hospitality is a hospitality that emphasizes anticipatory care without expectation of reward.
- Context:
- It can (often) involve anticipating the needs of guests before they are expressed, ensuring a seamless and pleasant experience.
- It can range from being a simple, everyday courteous gesture to being an elaborate service in luxury hotels and restaurants.
- It can involve paying close attention to the smallest details to enhance the guest experience.
- It can be influenced by cultural values of respect, humility, and harmony.
- It can be practiced by individuals and businesses alike, from personal interactions to corporate service standards.
- It can be a part of Japanese Mindset.
- It can extend to various settings, including retail, transportation, and tourism, where the quality of service is paramount.
- ...
- Example(s):
- The meticulous preparation and service of tea during a Japanese Tea Ceremony.
- The attentive and personalized service staff provides in traditional Ryokan inns in Japan.
- The courteous and thoughtful assistance offered by Japanese train station attendants to travelers.
- ...
- Counter-Example(s):
- Transactional Hospitality, where service is provided in exchange for tips or rewards rather than out of genuine care.
- Western Hospitality, which often focuses on efficiency and professionalism but may lack the personalized, attentive service seen in Omotenashi.
- Middle Eastern Hospitality, characterized by generous and lavish gestures towards guests, often involving elaborate feasts and ceremonies.
- Mediterranean Hospitality, known for its warm and friendly approach, with a strong emphasis on family and communal experiences.
- Scandinavian Hospitality, which typically emphasizes simplicity, functionality, and respect for personal space.
- Southeast Asian Hospitality, noted for its combination of warmth, humility, and a deep respect for guests, often seen in countries like Thailand and Indonesia.
- See: Mindfulness.
References
2024
- (Wikipedia, 2024) ⇒ https://en.wikipedia.org/wiki/Omotenashi Retrieved:2024-7-27.
- is a Japanese expression that roughly describes concepts of hospitality as well as mindfulness. The term developed particularly around the roles of the host at a Japanese tea ceremony. The term gained increased awareness internationally through the 2020 Summer Olympics in Tokyo.