IPSoft's Amelia Digital Assistant Service
An IPSoft's Amelia Digital Assistant Service is a intelligent digital assistant service managed by IPSoft.
- Context:
- …
- Example(s):
- Counter-Example(s):
- a Personal Digital Assistance, such as Google Now, Apple Siri, Amazon Alexa, or Microsoft Cortana.
- See: Intelligent Digital Assistant, Business Process Automation.
References
2016
- http://www.ipsoft.com/amelia/
- QUOTE: Amelia is a cognitive agent who can take on a wide variety of service desk roles and transform customer experience. Just like a human she communicates with customers using natural language.
2016
- http://www.ipsoft.com/2016/06/16/first-public-sector-role-for-amelia-as-enfield-council-deploys-her-to-boost-local-services/
- QUOTE: IPsoft today announced that Amelia, its technology platform, will be deployed to work within Enfield Council in a ground-breaking program to improve local service delivery across the North London borough.
Amelia is a virtual agent. Capable of analyzing natural language, she understands context, applies logic, learns, resolves problems and even senses emotions. She will be put to work within the Council later this year, with services due to be in operation from the autumn.
Amelia has the capabilities to make it easier for residents to locate information and complete standard applications as well as simplify some of the council’s internal processes. For example, the council is evaluating Amelia’s inclusion on the website to help guide people quickly to the correct information, employing Amelia to provide self-certification for planning and making it possible to authenticate applications for permits and licenses.
- QUOTE: IPsoft today announced that Amelia, its technology platform, will be deployed to work within Enfield Council in a ground-breaking program to improve local service delivery across the North London borough.