Forethought.AI Platform
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Forethought.AI Platform is a customer support platform.
- Context:
- …
- Example(s):
- Forethought.AI, 2021, Series C $90M Nov => $500M.
- Forethought.AI, 2022, expected ~$13M Rev?
- answers ~60% of tickets w/ 90% efficacy.
- …
- Counter-Example(s):
- See: Conversational AI, Chatbot, CSR, Customer Service, Customer Support, Customer Lifecycle, Cloud-based Customer Service Platform.
References
2022
- https://linkedin.com/company/forethought-ai/about/
- QUOTE: Forethought Technologies, Inc. is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Our mission is to unlock human potential through the power of AI.
Forethought transforms the customer experience by infusing human-centered AI at each stage of the customer support journey. With Forethought, organizations can resolve common cases instantly, predict and prioritize tickets, and assist agents with relevant knowledge—all from one AI platform.
- QUOTE: Forethought Technologies, Inc. is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Our mission is to unlock human potential through the power of AI.
2022
- https://be.thankful.ai/product-comparison/forethought
- Omnichannel Support
- Analyzes Freeform Text
- Deeper AI Understanding
- Provides Full Resolution
- Builds & Trains AI for You
- Fully Live Within Weeks
- Out of the Box Integrations
- Deep Personalization
- Full Monitoring & Analytics
- Try Before You Buy