Employee Net Promoter Score (eNPS)
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An Employee Net Promoter Score (eNPS) is an NPS for an employee population.
- Context:
- It can (typically) be based on the percentage of Promoting Employees minus the percentage of Detractor Employees.
- It can (typically) be based on a eNPS Survey.
- It can be a Employee Loyalty Measure.
- …
- Counter-Example(s):
- See: IGLO Model.
References
2020
- https://www.qualtrics.com/blog/employee-net-promoter-score-enps-good-measure-engagement/
- QUOTE: ... eNPS – aka employee Net Promoter Score, or Employee NPS – is a way of measuring how your employees feel about your company.
It’s based on Net Promoter Score, which is a measurement of customer loyalty that was pioneered by Bain & Company and Fred Reichheld to measure customer experience. ...
- QUOTE: ... eNPS – aka employee Net Promoter Score, or Employee NPS – is a way of measuring how your employees feel about your company.