Dialogue Summarization Task
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A Dialogue Summarization Task is a linguistic summarization task for a dialogue session.
- Context:
- It can range from being a Manual Dialog Summarization Task to being an Automated DialogSummarization Task.
- ...
- See: Chabot Dialog Summarization, Text-Item Summarization.
References
2023
- (Yun et al., 2023) ⇒ Jiseon Yun, Jae Eui Sohn, and Sunghyon Kyeong. (2023). “Fine-Tuning Pretrained Language Models to Enhance Dialogue Summarization in Customer Service Centers.” In: Proceedings of the Fourth ACM International Conference on AI in Finance. doi:10.1145/3604237.3626838
- QUOTE: ... This study aims to enhance the routine tasks of customer service (CS) representatives, particularly in the finance domain, by applying a fine-tuning method to dialogue summarization in CS centers. KakaoBank handles an average of 15,000 CS calls daily. By employing a fine-tuning method using real-world CS dialogue data, we can reduce the time required to summarize CS dialogues and standardize summarization skills. ...