Customer Support Chatbot

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A Customer Support Chatbot is a chatbot application that can perform customer support tasks.



References

2023

  • Web chatbot
    • A customer support chatbot is a digital tool driven by automation that provides real-time responses to customer inquiries, improving customer service and experience. These chatbots can function across various platforms such as websites, mobile apps, and social media. The two primary kinds include scripted chatbots that follow predetermined rules and AI-enhanced virtual assistants that learn and improve from interactions. They are highly reliable, capable of handling high volumes of customer communication, and offer consistent customer service. Deciding on a chatbot involves evaluating factors like its intended function, the digital platforms it will be utilized on, cost, and required technical knowledge. It is beneficial to employ chatbots in conjunction with human customer service agents, ensuring their use is optimized through continual enhancements. Specific industry applications and leading chatbot providers form part of the extensive discussion surrounding this technology.