Customer Complaint
(Redirected from Consumer complaint)
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A Customer Complaint is a Complaint made by a customer.
- See: Customer Satisfaction.
References
2020
- (Wikipedia, 2020) ⇒ https://en.wikipedia.org/wiki/Consumer_complaint Retrieved:2020-4-2.
- A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. In fact, some modern business consultants urge businesses to view customer complaints as a gift. Consumer complaints are usually informal complaints directly addressed to a company or public service provider, and most consumers manage to resolve problems with products and services but it sometimes requires persistence. An instrumental complaint is a complaint made to a person or organization that could take some action and bring about a specific remedy. An expressive complaint is a complaint made for the purpose of expressing feelings, without any realistic chance of anything being done. Most online complaints are expressive complaints.