Business Process Automation (BPA) Task
A Business Process Automation (BPA) Task is an business process re-engineering task that introduces automated systems.
- Context:
- It can be supported by a BPA System (that might be based on a BPA platform).
- It can (typically) be a Digital Transformation.
- …
- Example(s):
- Intelligent Process Automation.
- Robotic Process Automation (RPA).
- Customer Relationship Management (CRM) automation.
- Invoice processing automation.
- Employee onboarding automation.
- Supply chain management automation.
- Social media management automation.
- Helpdesk and support ticket management automation.
- Expense reporting and approval automation.
- Human resources tasks automation.
- …
- Counter-Example(s):
- See: Return on Investment, Digital Transformation, Organizational Reengineering, Software Development Process.
References
2023
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- Business process automation (BPA) is the use of technology to streamline, automate, and optimize repetitive and manual business tasks, ultimately making them more efficient and reducing the likelihood of human errors. By automating these processes, businesses can save time and resources, improve productivity, enhance accuracy, and enable employees to focus on higher-value tasks.
- Some examples of business process automation include:
- Customer Relationship Management (CRM) automation: CRM systems automate various customer-related tasks, such as tracking customer interactions, managing leads, sending follow-up emails, and analyzing customer data to improve marketing and sales strategies.
- Invoice processing automation: BPA software can automatically process and manage invoices, payments, and billing, reducing manual data entry and speeding up the payment process.
- Employee onboarding automation: Automating the onboarding process can streamline tasks such as paperwork completion, account setup, and training scheduling, making it easier to integrate new hires into the organization.
- Supply chain management automation: BPA can be used to optimize inventory management, order processing, and shipping, ensuring that businesses can accurately track goods and reduce the likelihood of shortages or delays.
- Social media management automation: Automation tools can help manage social media accounts, schedule posts, track engagement, and analyze data to inform marketing strategies.
- Helpdesk and support ticket management automation: Automated systems can help sort, prioritize, and route support tickets to the appropriate teams, ensuring faster response times and better issue resolution.
- Expense reporting and approval automation: Automation can simplify expense reporting and approval processes, reducing the time spent on manual data entry and review.
- Human resources tasks automation: BPA can help streamline various HR tasks, such as benefits administration, performance management, and time-off requests.
2021
- (Wikipedia, 2021) ⇒ https://en.wikipedia.org/wiki/business_process_automation Retrieved:2021-11-28.
- Business process automation (BPA), also known as business automation or digital transformation, is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization. Robotic process automation is an emerging field within BPA.
2009
- (Hofstede et al., 2009) ⇒ Arthur H. M. ter Hofstede, Wil van der Aalst, Michael Adams, and Nick Russell. (2009). “Modern Business Process Automation: YAWL and Its Support Environment." Springer Science & Business Media. ISBN:3642031218
- BOOK OVERVIEW: Topics covered include: The fundamentals of business process modeling, including workflow patterns, an in-depth treatment of process flexibility, including approaches to dealing with on-the-fly changes, unexpected exceptions, and constraint-based processes, Technological aspects of a modern BPM environment, including its architecture, process design environment, process engine, resource handler and other support services, a comparative insight into current approaches to business process modeling and execution such as BPMN, EPCs, BPEL, jBPM, OpenWFE, and Enhydra Shark, process mining, verification, integration and configuration; and case studies in health care and screen business. This book provides a comprehensive treatment of the field of Business Process Management (BPM) with a focus on Business Process Automation.
It achieves this by covering a wide range of topics, both introductory and advanced, illustrated through and grounded in the YAWL (Yet Another Workflow Language) language and corresponding open-source support environment. In doing so it provides the reader with a deep, timeless, and vendor-independent understanding of the essential ingredients of business process automation. The BPM field is in a continual state of flux and is subject to both the ongoing proposal of new standards and the introduction of new tools and technology.
Its fundamentals however are relatively stable and this book aims to equip the reader with both a thorough understanding of them and the ability to apply them to better understand, assess and utilize new developments in the BPM field.
As a consequence of its topic-based format and the inclusion of a broad range of exercises, the book is eminently suitable for use in tertiary education, both at the undergraduate and the postgraduate level, for students of computer science and information systems.
BPM researchers and practitioners will also find it a valuable resource.
The book serves as a unique reference to a varied and comprehensive collection of topics that are relevant to the business process life-cycle.
- BOOK OVERVIEW: Topics covered include: The fundamentals of business process modeling, including workflow patterns, an in-depth treatment of process flexibility, including approaches to dealing with on-the-fly changes, unexpected exceptions, and constraint-based processes, Technological aspects of a modern BPM environment, including its architecture, process design environment, process engine, resource handler and other support services, a comparative insight into current approaches to business process modeling and execution such as BPMN, EPCs, BPEL, jBPM, OpenWFE, and Enhydra Shark, process mining, verification, integration and configuration; and case studies in health care and screen business. This book provides a comprehensive treatment of the field of Business Process Management (BPM) with a focus on Business Process Automation.