Amazon Alexa Chatbot Agent Service

An Amazon Alexa Chatbot Agent Service is a linguistic digital personal assistant operated by Amazon Inc..

• Context:
  • It can (typically) be accessed through an Alexa-Supporting Device, such as: Amazon Echo, Amazon Tap, or Amazon Echo Dot.
  • It can be customized through an Alexa Settings Webpage or through an Alexa Smartphone App.
  • …
• Example(s):
  • Alexa, 2017-03-17.
  • …
• Counter-Example(s):
  • Apple Siri.
  • Google Assistant (& Google Now).
  • Microsoft Cortana.
  • PlayStation's Voice Agent.
• See: Amazon FireTV, Amazon Prime, Smart Device, Amazon FireTV.

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References

• http://alexa.amazon.com/
• http://alexa.amazon.com/spa/index.html
• https://www.amazon.com/ap/signin

2022

• https://9to5google.com/2022/11/19/amazon-alexa-layoffs/
  • QUOTE: ... Insider Intelligence market research says that “Assistant currently leads with 81.5 million users, followed by Apple Siri’s 77.6 million” in the US, while Alexa is “third largest with 71.6 million.” One key consideration is that Apple and Google have a much broader phone user base that’s not limited to smart home devices. ...

2017

• http://alexa.amazon.com/spa/index.html#help/node/202009700
  • QUOTE: All Amazon Alexa devices have access to the Alexa Voice Service. The differences between these devices are mainly related to hardware.

2017b

• http://amazon.com/gp/help/customer/display.html?nodeId=201602230
  • QUOTE:
    1. How do I use Alexa?
       Alexa is a cloud service. Activating Alexa works differently based on the type of Alexa-enabled product. ...
    2. Will the voice services improve over time?
       Yes, Alexa is developed to get better over time. Alexa uses your voice recordings and other information, including from third-party services, to answer your questions, fulfill your requests, and improve your experience and our services. When you set up your Alexa-enabled product or link third-party services with Alexa, Alexa begins processing some information, such as your music playlists. You can also help us improve the voice services by providing feedback within History or by using Voice Training in the Alexa App.
    3. Can I review what I have asked Alexa?
       Yes, you can review voice interactions with Alexa by visiting History in Settings in the Alexa App. Your interactions are grouped by question or request. Tap an entry to see more detail, provide feedback, or listen to audio sent to the Cloud for that entry by tapping the play icon. Sometimes Alexa may not understand you perfectly, and the translations you see in History may not always reflect exactly what you said (for example, they may be inaccurate or incomplete). You can help us improve your experience by providing feedback on inaccurate translations in History.
    4. How do I delete Alexa voice recordings?
       You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for each of your Alexa-enabled products, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd or contacting customer service.
       Deleting voice recordings may degrade your Alexa experience. If you delete voice recordings, we will also remove Home Screen Cards related to those voice recordings. However, removing a Home Screen Card from your Alexa App does not delete voice recordings. If you have changed your default marketplace while using an Alexa-enabled product, you will need to perform this step for each marketplace to delete all voice recordings associated with your account.
    5. How do Alexa skills work?
       Skills are voice-driven Alexa capabilities. You can view available skills and enable or disable certain skills from your Alexa App, and start using enabled skills by saying specific phrase(s), called invocation names, after you activate Alexa. When you use a skill, we may exchange related information with the developer of that skill, such as your answers when you play a trivia skill, your zip code when you ask for the weather, or the content of your requests. The Skills portion of your Alexa App may contain more information about a skill, such as applicable policies or terms of use provided by the skill developer.
    6. . How does shopping work?
       Prime members can ask Alexa to order eligible products ordered before, many Prime products and digital music tracks and albums. We'll use your default payment and shipping settings to place your order. You can require a speakable confirmation code, turn purchasing off, and see product and order details in your Alexa App. Just like orders placed through Amazon.com, orders placed through Alexa are subject to Amazon's Conditions of Use and Privacy Notice.
    7. . Can I turn off purchasing?
       Yes, Alexa has voice purchasing settings. Visit Settings/Voice Purchasing in your Alexa App to turn off purchasing by voice from Amazon …

2016

• http://echosim.io/
  • QUOTE: The Amazon Echo Simulator (Echosim.io) is browser-based interface to Alexa, the cloud-based voice assistant that powers the Echo.

    Echosim.io responds visually, aurally, and programmatically like a real Echo.

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