Active User-Chatbot Session

Context:
- It can (often) involve real-time interaction between a user and a chatbot.
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Example(s):
- An Active Customer Support Chatbot Session, for a customer support chatbot.
- An Active Contract-Related Chatbot Session, for a contract-related chatbot.
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Counter-Example(s):
- An Inactive Chatbot Session, such as when a chatbot is idle and not responding to user input.
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See: Web Session.

References

Web Chatbot
- The concept of "Active Chatbot-Session is" deals with the operation and management of chatbot sessions that are currently ongoing or live. Different facets of this topic range from initiating live chatbot sessions to deactivating them during non-working hours or weekends, based on the user's discretion.
  In managing active chatbot sessions, the user's ability to engage with the chatbot using their keyboard can be regulated. For instance, when answering a form in a specific sequence where the user should not exit before completing all the questions, the keyboard usage could be disabled. However, despite disabling the keyboard, certain elements demanding user input will automatically open entities for that input. Any changes to be made in a live chatbot or its re-deployment can be done by incorporating the desired changes and adding a grace period.