Natural Language Dialog System
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A Natural Language Dialog System is a Dialog System that is based on a Natural Language-based User Interface.
- AKA: Natural Language Dialog-based Navigation System.
- Example(s):
- Counter-Example(s):
- See: Natural Language Processing System, User Interface, Information Retrieval, Telephony.
References
2015
- (Lee et al., 2015) ⇒ G.G. Lee, H.K. Kim, M. Jeong, J.-H. Kim (2015). "Natural Language Dialog Systems and Intelligent Assistants". Springer.
- QUOTE: This book covers state-of-the-art topics on the practical implementation of Spoken Dialog Systems and intelligent assistants in everyday applications. It presents scientific achievements in language processing that result in the development of successful applications, and addresses general issues regarding the advances in Spoken Dialog Systems with applications in robotics, knowledge access and communication. Emphasis is placed on the following topics: speaker/language recognition, user modeling/simulation, evaluation of dialog system, multi-modality/emotion recognition from speech, speech data mining, language resource and databases, machine learning for spoken dialog systems, and educational and healthcare applications.
2000
- (Chai et al., 2000) ⇒ Joyce Chai, Jimmy Lin, Wlodek Zadrozny, Yiming Ye Margo Budzikowska, Veronika Horvath, Nanda Kambhatla, and Catherine Wolf (2000). "Comparative Evaluation of a Natural Language Dialog Based System and a Menu Driven System for Information Access: a Case Study". In: Proceedings of the International Conference on Multimedia Information Retrieval (RIAO 2000).
- QUOTE: Natural language dialog has been used in many areas, such as for call-center/routing application (Carpenter & Chu-Carroll, 1998; Chu-Carroll & Carpenter, 1998), email routing (Walker & Fromer & Narayanan, 1998), information retrieval and database access (Androutsopoulos & Ritchie, 1995), and for telephony banking (Zadrozny et al., 1998). The integration of natural language dialog with an e-commerce environment is a novel feature of our system. Our work goes beyond the “natural language interface” features of websites such as www.askjeeves.com and www.neuromedia.com, which work in a question-answer mode and do not use dialog. This is a crucial difference. When searching e-commerce sites, users often do not know where to find information, or how to specify a request although they have targets in their minds. Sometimes they only have vague or no targets in minds (Saito & Ohmura, 1998). Thus they need to formulate or revise their request based on additional information, which can be provided in a dialog. Our study shows that natural language dialog is a very effective medium for negotiating such contexts by understanding user's requests/intentions and providing help/advice/recommendations to the user.