Chatbot Analytics System
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A Chatbot Analytics System is a product analytics sytem thst can help solve chatbot analytics tasks.
References
2023
- GBard
- A chatbot analytics platform is a software tool that helps businesses track and analyze the performance of their chatbots. It collects data from all of the chatbot's interactions, such as the number of users, the types of questions they ask, and how often they complete tasks. This data can then be used to improve the chatbot's performance, identify areas of opportunity, and measure the impact of the chatbot on the business.
- Chatbot analytics platforms typically track a variety of metrics, including:
- Number of users: This tells you how many people are using your chatbot.
Number of conversations: This tells you how many conversations your chatbot is having with users. Average conversation length: This tells you how long users are spending interacting with your chatbot. Task completion rate: This tells you how often users are able to complete their tasks with the help of your chatbot. User satisfaction: This tells you how happy users are with the experience of using your chatbot.
- Chatbot analytics platforms can also provide more detailed insights, such as:
- Which topics are users most interested in?
- Chatbot analytics platforms can also provide more detailed insights, such as:
What are the most common questions that users ask? Where do users get stuck in the chatbot conversation flow? How many users are being transferred to human agents? What is the impact of the chatbot on reducing customer support costs?