Call Center Agent

A Call Center Agent is a service worker who handles inbound and outbound telephone calls in a Call Centre.

Context:
- It/they can be a Human Call Center Agent or a Virtual Call Center Agent.
- It/they can be specialized in various domains like Customer Service, Technical Support, Sales, and Telemarketing.
- It/they typically uses Customer Relationship Management Software and Automatic Call Distribution Systems for efficient operation.
- It/they can be a part of an Inbound Call Center, an Outbound Call Center, or both.
- It/they can be situated in a For-Profit Call Center or a Non-Profit Call Center.
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See: Call Centre, Customer Relationship Management, Telemarketing, Customer Service, Technical Support.

References

(Wikipedia, 2023) ⇒ https://en.wikipedia.org/wiki/Call_centre Retrieved:2023-10-4.
- A Call Center Agent is typically responsible for handling a variety of tasks including answering inbound calls, making outbound calls, and providing support via other channels like email and live chat. These agents are often the first point of contact between a company and its customers, and therefore play a crucial role in representing the brand and resolving customer issues.

"ChatGPT provided better customer service than his staff. He fired them." In: Washington Post, 2023-10-03
- QUOTE: Artificial intelligence is rapidly changing the world of customer service and call centers. Developing economies worry they’ll face the brunt.

GBard
- A Call Center Agent can be a critical part of a call center operation. Their primary duty is to manage incoming and outgoing calls, adhering to scripts and guidelines provided by the company. They often use specialized hardware and software to optimize call handling and improve customer satisfaction.