Customer Service Call Answering Task

A Customer Service Call Answering Task is a cognitive task that requires the resolution of a customer service request.

• Context:
  • It can (often) be a Simple Transaction Task.
  • It can be performed by a Call Service Worker.
  • …
• Counter-Example(s):
  • an Assembly Line Task.
• See: Call Service Center, Call Service Job, Call Service Representative.

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