Organizational Performance Measure

From GM-RKB
(Redirected from Organizational performance)
Jump to navigation Jump to search

An Organizational Performance Measure is a performance measure that evaluates how well an organization achieves its objectives across different levels, including both enterprise-wide and department-specific outcomes.



References

2024

  • (Wikipedia, 2024) ⇒ https://en.wikipedia.org/wiki/Performance_measurement Retrieved:2024-9-9.
    • Performance measurement is the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component. Definitions of performance measurement tend to be predicated upon an assumption about why the performance is being measured. [1] * Moullin defines the term with a forward looking organisational focus—"the process of evaluating how well organisations are managed and the value they deliver for customers and other stakeholders". [2] * Neely et al. use a more operational retrospective focus—"the process of quantifying the efficiency and effectiveness of past actions". [3] * In 2007 the Office of the Chief Information Officer in the USA defined it using a more evaluative focus—"Performance measurement estimates the parameters under which programs, investments, and acquisitions are reaching the targeted results". [4] Defining performance measures or methods by which they can be chosen is also a popular activity for academics—for example a list of railway infrastructure indicators is offered by Stenström et al., a novel method for measure selection is proposed by Mendibil et al.

  1. Moullin, M. (2007) 'Performance measurement definitions. Linking performance measurement and organisational excellence', International Journal of Health Care Quality Assurance,20:3,pp. 181-183.
  2. Moullin, M. (2002), 'Delivering Excellence in Health and Social Care', Open University Press, Buckingham.
  3. Neely, A.D., Adams, C. and Kennerley, M. (2002), The Performance Prism: The Scorecard for Measuring and Managing Stakeholder Relationships, Financial Times/Prentice Hall, London.
  4. Office of the Chief Information Officer (OCIO) Enterprise Architecture Program (2007). Treasury IT Performance Measures Guide . U.S. Department of the Treasury. May 2007